By this Letter of Authorization, the Customer ("you") hereby affirm the following:

Customer Name: {nlapp_first_name} {nlapp_last_name}{app_baddr1}{app_baddr2}{app_bcity}{app_bstate}{app_bzip5}{app_bzip4}

You have purchased an electric supply product from Green Mountain Energy Company. Your electric utility will continue to deliver the electricity you use to your home.

The Massachusetts Department of Public Utilities recommends that consumers visit the Energy Switch website to view the broad range of available electric supply products, including your electric utility’s basic service price. You can visit the website at http://energyswitchma.gov.

Length of Your Commitment: 12 months, then month-to-month. We will begin providing service to you after your utility processes our request to switch your service. The switch will not occur before the expiration of your “Right to Rescind” period. Our service will continue until either of us cancels the contract.

Price for Your Electricity: Your fixed electricity supply price will be $

Electric Residential Account(s)
	National Grid - $0.14700 per kWh

per kWh for the first 12 billing cycles with us. After that, your prices with us will be variable. We will determine the variable supply price in our discretion based on many different factors, which may include competitive prices, industry charges we are responsible for, applicable state and local taxes, profit margins, or other business conditions. For your reference, our electricity supply prices include generation charges, but they do not include any utility distribution charges or other utility fee or charge. Because you enrolled in a plan with a percentage of green power, your price includes the cost for us to purchase Renewable Energy Certificates.

Our current and historical prices are not an indicator of our future prices and we do not guarantee any savings. Our prices may be higher than your utility’s supply rate. If you have a net meter, you will be compensated separately for any credits earned in excess of the amount of energy consumed. No matter what, we will not increase your variable price in any given month by more than 30% from the prior month’s supply price.

Applicable Fees: None. If you are currently in a contract with another electric supplier, the request to switch you to our service will automatically cancel your service wit hthe other electric supplier. You are responsible for any penalties the other electric supplier may change.

Right to Rescind: You have the “Right to Rescind” this contract for three business days, which means you can cancel your request to switch your electricity service and never start service with us. You will receive a Welcome Confirmation from us, which will include this contract, and you will have until midnight of the third business day after receipt of the Welcome Confirmation to rescind this contract by contacting us at the telephone number or email address listed below. This contract is not binding until your “Right to Rescind” period has ended with no action on your part to rescind the contract.

Your Right to Cancel: You may cancel this contract without having to pay any cancellation fee by calling us at our contact information listed below. We will request that the utility cancel your service with us, but the utility controls the effective date of your cancellation. The effective date is usually the next date that your meter is read after the utility has processed our request to cancel your service with us. If you do cancel this contract, you may forfeit some of the rewards that we describe in the attached Other Informatin About Your Green Mountain Offer, and you will be responsible for unpaid balances as of the cancellation date.

Our Right to Cancel: We have the right to cancel this contract for any reason as long as we give you thirty days' written notice, but if we are canceling the contract due to your conduct or your breach of this contract, you will have an opportunity to fix this condition within the thirty days. Your utility will control the effective date of our cancellation request, but this is usually the next date that your meter is read. If your utility terminates your service, this contract will be automatically cancelled.

Your Authorization to Release Your Information: This contract provides authorization for your utility to release all information regarding your electricity account to us and for us to contact you about our other products and services or share information about your account with any designated rewards partner or with any third-party vendor we use to provide services and rewards to you. We reserve the right to share information with our affiliates, to the extent permitted by law. This contract authorizes us to use credit reporting agencies and other criteria to document and evaluate your credit and/or payment history, to the extent permitted by applicable law so we may perform credit checks and request financial data on you. If you fail to make timely payments, we may use consumer reporting agencies, debt collection agencies, small claims court, or arbitration to collect any amount owed. We reserve the sole right to determine if your credit standing is satisfactory for originating and continuing electric service under this Terms of Service. We can refuse service, or cancel your service, based on your credit standing

Low Income Rate Eligibility: Certain residential customers may qualify for a discounted electric rate based on income. Contact your utility for a list of eligibility requirements and program application.

Basic Service Availability: Under Massachusetts law, you have the right to basic service from your utility. Basic service is power supply you receive from your utility as opposed to receiving from a supplier. All customers are eligible to receive basic service at any time and may stay with such service indefinitely.

Electronic Communication: If you provide us with your Email address, you are consenting to this contract and other forms of communication being provided to you in electronic form and you must provide us with any update to your valid Email address should it change. You are required to notify us of any change in Email address and/or any withdrawal of consent for the electronic transmission of contracts or other customer information. If you enroll electronically, please note that our website and application is best viewed in Internet Explorer 8.0 or higher.

Billing: Your local utility is responsible for sending you a bill that includes the charges for our service and charges for the utility’s service. You also agree to review your bills in a timely manner, and if there are any inaccuracies with the portion of the bill for our services, you agree to notify us within ninety days after the date of the bill. If we do not hear from you, you are agreeing that the billed amounts are correct and you are waiving any right to dispute the billed amounts to the extent permitted by law.

Taxes: Any applicable tax charges are included on the one bill you will receive from your utility. If you are exempt from any taxes, you are responsible for requesting an exemption by filing all required documentation with us and/or your utility.

Contract Details: Our full, legal name is Green Mountain Energy Company, but we have used “we”, “us”, or “our” to refer to ourselves for the purposes of this contract. We use “you” or “your” to refer to you, the customer. This contract is for the sale and purchase of all of your electricity for the residential account(s) listed in your Welcome Confirmation (letter or email). By entering into this contract, you are authorizing us to take the steps necessary to switch your electricity supply service to us, and you agree to appoint us as your agent to acquire the necessary information to meet your electricity needs as required by your “utility”, which we use to refer to your local distribution company. Your utility is responsible for the delivery of electricity to you, and we are not. This contract and the attached Other Information About Your Green Mountain Offer you received create your entire contract with us and replace any prior oral or written statements or representations.

Contract Changes: If we propose a material change to the terms of this contract, we will notify you in advance and explain your options going forward. We will not change or alter the waiver of jury trial provision under any circumstances, and any changes to this contract must be made in writing.

Customer Complaints: If you have questions about our prices or our service, you should call us at the contact information listed below. If you are not satisfied with the response from our Customer Care representative, you may ask that your questions be referred to one of our supervisors, who will respond promptly. If you remain unsatisfied with our attempts to resolve the issue, you may seek assistance from the Massachusetts Department of Public Utilities (DPU) or request information from the DPU regarding your consumer protection rights. The DPU’s contact information is listed below.

CONTACT INFORMATION:

GREEN MOUNTAIN ENERGY COMPANY:

We are licensed by the Massachusetts DPU and our license number is CS-083.

Internet address: www.greenmountainenergy.com
Mailing address: P.O. Box 7476, Philadelphia, PA 19101
Email address: MACustomerCare@greenmountain.com
Telephone number: 1-844-245-9583

YOUR UTILITY:

If you experience a power outage or other emergency, a problem with your electric meter or any other service need, please contact your local utility at the emergency number below.

Eversource Energy (NSTAR)	Residential-	800-592-2000
	Business-	800-340-9822
NationalGrid	Customer Service-	800-322-3223
	Emergencies-	800-465-1212
Eversource Energy (WMECo)	Within Springfield-	413-781-4300
	Outside Springfield-	877-659-6326

MASSACHUSETTS DPU:

Internet address: www.mass.gov/dpu

Mailing address: Department of Public Utilities
One South Station, Boston, MA 02110

Telephone number: 877-886-5066

Assignment: We may sell, transfer, pledge or assign the accounts, revenues or proceeds associated with this contract in connection with any financial contract, and we may assign the rights and obligations under this contract to another energy supplier consistent with applicable law. You may not assign this contract.

No Reliance: You acknowledge that (1) you are not relying on any advice, statements, recommendations or representations of ours other than the written representations in this contract; (2) that you consulted with your own advisors to the extent you deemed necessary; and (3) that you understand the risks of entering into this contract, including the risk that our prices may be higher than your utility’s rates. You acknowledge that you are capable and willing to assume those risks (whether financial, economic or otherwise) and that you have made your own decision to enter into this contract.

Force Majeure: We will use commercially reasonable efforts to provide electricity supply to you pursuant to this contract, but we do not guarantee a continuous supply of electricity. Certain Force Majeure events outside of our control may cause interruptions in service. If a Force Majeure event prevents us from performing any of our obligations in any way, our performance shall be excused for the duration of such event, and we will not be liable for damages associated with any delay or failure to perform as a result. "Force Majeure" includes, without limitation, acts outside of our control, sabotage, riots or civil disturbances, acts of God, acts of the public enemy, acts of vandalism, terrorist acts, natural disasters, explosions, fires, or similarly cataclysmic occurrence, failure, shortage or unavailability of generating units or transmission facilities, nonperformance by your local utility, or any change in law or any other action by a governmental authority that materially impairs our ability to perform our obligations under this contract. We will give you reasonably prompt notice of any Force Majeure occurrence.

Severability: Each provision of this contract is made subject to the maximum extent permitted by law. If any are held to be unenforceable or invalid by any arbitrator or court of competent jurisdiction, we will negotiate an equitable adjustment to or an amendment of the affected provisions with you with a view toward affecting the purpose of this contract. In this case, the validity and enforceability of the remaining provisions shall not be affected.

LIMITATIONS ON WARRANTY AND DAMAGES: THE ELECTRICITY PROVIDED UNDER THIS CONTRACT WILL MEET THE QUALITY STANDARDS OF YOUR UTILITY. YOU UNDERSTAND AND AGREE THAT THERE ARE NO OTHER WARRANTIES, EITHER EXPRESS OR IMPLIED, ASSOCIATED WITH THE SERVICE PROVIDED BY US. WE HAVE NO LIABILITY FOR SERVICE INTERRUPTIONS NOR ANY ASSOCIATED LOSS OR DAMGAGE RESULTING FROM SUCH INTERRUPTIONS. TO THE MAXIMUM EXTENT PERMITTED BY MASSACHUSETTS LAW, LIABILITIES NOT EXCUSED BY REASON OF FORCE MAJEURE OR OTHERWISE SHALL BE LIMITED TO DIRECT ACTUAL DAMAGES. WE WILL BEAR NO LIABILITY TO YOU OR ANY THIRD PARTY FOR CONSEQUENTIAL, PUNITIVE, INCIDENTAL, SPECIAL, EXEMPLARY OR OTHER INDIRECT DAMGAGES OR LOST PROFITS. THE LIMITATIONS IMPOSED ON REMEDIES AND THE MEASURE OF DAMAGES ARE WITHOUT REGARD TO THE CAUSE OR CAUSES OF THE HARM OR LOSS, INCLUDING THE NEGLIGENCE OF ANY PARTY, WHETHER SUCH NEGLIGENCE BE SOLE, JOINT OR CONCURRENT, OR ACTIVE OR PASSIVE.

ARBITRATION AND WAIVER OF JURY TRIAL: TO THE FULLEST EXTENT PERMITTED BY MASSACHUSETTS LAW, ANY DISPUTE, CONTROVERSY OR CLAIM ARISING OUT OF, RELATING TO OR IN CONNECTION WITH THIS CONTRACT, SHALL BE FINALLY RESOLVED BY ARBITRATION BEFORE THE AMERICAN ARBITRATION ASSOCIATION (“AAA”) CONDUCTED UNDER THE AAA COMMERCIAL RULES AND THE CONSUMER-RELATED DISPUTES SUPPLEMENTARY PROCEDURES, OR, AT THE ELECTION OF EITHER PARTY, BROUGHT AS A SMALL CLAIMS ACTION IN THE DISTRICT COURT OF MASSACHUSETTS (“SMALL CLAIMS COURT”), IF THE DISPUTE OR CLAIM IS WITHIN THE SCOPE OF ITS JURISDICTION. BY ENTERING INTO THIS CONTRACT, YOU ARE GIVING UP YOUR RIGHTS TO SEEK REMEDIES IN COURT, OTHER THAN IN SMALL CLAIMS COURT, AND THE RIGHT TO A JURY TRIAL. THE ABILITY TO CONDUCT DISCOVERY IN ARBITRATION IS LIMITED AND THE ARBITRATOR’S DECISION IS SUBJECT TO VERY LIMITED REVIEW BY COURTS. ARBITRATORS CAN AWARD THE SAME DAMAGES AND RELIEF THAT A COURT CAN AWARD. THE AAA SHALL HAVE THE POWER TO RULE ON ANY CHALLENGE TO ITS OWN JURISDICTION OR TO THE VALIDITY OR ENFORCEABILITY OF ANY PORTION OF THIS ARBITRATION PROVISION. THE PARTIES AGREE THAT ALL CLAIMS INCLUDING STATUTORY, STATE OR FEDERAL CLAIMS, MAY BE MADE SOLELY ON AN INDIVIDUAL BASIS, AND THAT THIS CONTRACT DOES NOT PERMIT CLASS ACTIONS, EITHER IN ARBITRATION OR THROUGH A COURT PROCEEDING. AAA MAY NOT CONSOLIDATE MORE THAN ONE PERSON'S CLAIMS, AND MAY NOT OTHERWISE PRESIDE OVER ANY FORM OF A REPRESENTATIVE OR CLASS PROCEEDING. IN THE EVENT THE PROHIBITION ON CLASS ARBITRATION IS DEEMED INVALID OR UNENFORCEABLE, THEN THE ENTIRETY OF THIS ARBITRATION PROVISION SHALL BE NULL AND VOID. JUDGMENT ON THE ARBITRATOR’S AWARD CAN BE ENTERED IN ANY COURT HAVING JURISDICTION. THIS AGREEMENT EVIDENCES A TRANSACTION IN INTERSTATE COMMERCE, AND THUS THE FEDERAL ARBITRATION ACT GOVERNS THE INTERPRETATION AND ENFORCEMENT OF THIS PROVISION. THIS ARBITRATION PROVISION SHALL SURVIVE TERMINATION OF THIS AGREEMENT.

Other Provisions: This contract can change based on any future legislation, orders, rules, regulations or your local utility tariff or policy changes. This contract is made and shall be construed in accordance with the laws of Massachusetts. There are no third party beneficiaries to this contract. This contract is binding upon us and you, as well as any successors or legal assigns. Failure to exercise any right we have under this contract should not be considered as a waiver of the right to exercise any such right at a later date. The headings and Summary of Important Information chart in this contract are for reference only and do not affect the interpretation of this contract.

Product Renewable Content
Pollution Free™ electricity: If you are enrolled on Pollution Free, Pollution Free Efficient, or Pollution Free Standard Offer Program electricity, Green Mountain ensures that electricity equal to 100% of your electricity usage is produced by wind power generation facilities located in the United States.

Pollution Free™ Farm to Market electricity: If you are enrolled on Pollution Free Farm to Market electricity, Green Mountain ensures that electricity equal to 100% of your electricity usage is produced by wind power generation facilities located in the same state as your electric service address.

Pollution Free Gold™ electricity: If you are enrolled on Pollution Free Gold electricity, Green Mountain ensures that electricity equal to at least 5% of your electricity usage is produced by solar power generation facilities, and up to 95% of your electricity is produced by wind power generation facilities, located in the United States, for a total of 100% renewable energy.

SolarSPARC™ electricity: If you are enrolled on SolarSPARC 10, Green Mountain ensures that electricity equal to at least 10% of your electricity usage is produced by solar power generation facilities, and up to 90% of your electricity is produced by wind power generation facilities, located in the United States, for a total of 100% renewable energy. If you are enrolled on SolarSPARC 100, Green Mountain ensures that 100% of your electricity usage is produced by solar power generation facilities located in the United States.

Solar Development: For each month of a SolarSPARC customer’s paid service, Green Mountain will set aside $2.50 per month for SolarSPARC 10 customers and $4.00 per month for SolarSPARC 100 customers to help accelerate the growth and adoption of solar energy and solar energy-related technologies in any state, excluding Texas, where Green Mountain offers a SolarSPARC product.
Annual Solar Credit: SolarSPARC customers will receive a credit based on each 6-month period you are continuously enrolled on SolarSPARC payable annually. For each August 31 or February 28 that a customer has been continuously enrolled on the applicable SolarSPARC product, the customer will be entitled to receive a credit, with credits accumulating up to the maximum annual credit amount. If you are enrolled on SolarSPARC 100, the credit amount for each 6 month period is $11 and the maximum annual credit amount a customer may receive is $121. If you are enrolled on SolarSPARC 10, the credit amount for each 6 month period is $9 and the maximum annual credit amount a customer may receive is $99. The credits will be issued annually in March to SolarSPARC customers.
SolarSPARC terms: The SolarSPARC program terms are subject to change and may be discontinued or modified at any time. We will provide participating customers written notice of any material change or discontinuation. Should Green Mountain discontinue SolarSPARC, you will have the option to be transferred to another Green Mountain product of your choice at no charge and receive credit for the amount of the next scheduled annual SolarSPARC credit you would have received. Green Mountain’s obligations will terminate in the event that (i) your agreement with Green Mountain for the electric service under the SolarSPARC product is cancelled or terminated for any reason, including non-payment by you; or (ii) Green Mountain ceases to be the retail electric supplier for your enrolled premises for any reason. Upon termination of this Agreement, any SolarSPARC credits on your account will be refunded to you within 90 days after termination.

Electricity is the product of a mix of generation energy sources that is delivered over a system of wires. You will not have electricity from a specific generation facility delivered directly to your service address, but Green Mountain ensures that the applicable percentage of your electricity usage is matched by the generation of energy from renewable resources on an annual basis. Green Mountain does so by purchasing and retiring ‘renewable energy attributes’ or 'renewable energy certificates' representing the environmental attributes associated with the applicable amount of renewable energy generation from the area specified for your product. Your purchase helps support the development and operation of renewable resources in the areas specified by your product. Green Mountain may take up to three months following the close of a calendar year to make up any deficiency in the renewable resource content for your product.

Pollution Free™ Wind with AdvantEdge Rewards electricity: If you are enrolled on Pollution Free Wind with AdvantEdge Rewards, Green Mountain ensures that electricity equal to 100% of your electricity usage is produced by wind power generation facilities located in the United States. Eligibility: Price and Bonus offers are only for residential customers who have not previously enrolled in Pollution Free Wind with AdvantEdge Rewards and have not received a sign-on bonus. To earn rewards, you must be an AdvantEdge Rewards member. Offers are not available for all rate classes, all customer types, or in all areas. Additional eligibility requirements, terms and conditions may apply. Rewards Information: After you complete 2 months of active service with us, you’ll earn 10,000 AdvantEdge Rewards points (“points”) for each electric account you enroll and an additional 1,000 points after every 6 months of service. Points will appear in your AdvantEdge Rewards account within 8 weeks after you earn your rewards. Please note: Active accounts are defined as those that (i) are billing more than $0 and (ii) for which we have not received a request to discontinue service or change programs. The terms and conditions of the AdvantEdge Rewards program are established by Price Chopper / Market 32 and available on the AdvantEdge Rewards website. AdvantEdge Rewards are also subject to the Terms of Service between Green Mountain and you, including, but not limited to, all terms related to dispute resolution. Green Mountain reserves the right in its sole discretion, with or without notice, to: (i) disqualify any account holder from participation in the rewards programs; (ii) terminate the rewards program at any time; (iii) substitute a stated reward for a different reward. If Green Mountain elects to terminate the program but provide you with a substitute reward, it will provide you with 30 days' notice of the change and you understand that electing this option does not constitute a material change to our Agreement. Any tax liability relating to a reward is your sole responsibility. Rewards may not be applied as credits or offsets to reduce the amount owed on your account. You have no property rights or other legal interest in rewards until rewards are received. You may not assign, transfer or pledge rewards. If rewards are found to be in violation of any applicable law, then Green Mountain will not have any obligation to provide any rewards to you.

Green Mountain Energy™ Sun Club™

The Green Mountain Energy Sun Club promotes new sustainability solutions by funding solar arrays, as well as water conservation, waste reduction, and other sustainability projects, for non-profit organizations. As you are now part of the Green Mountain community, Green Mountain will contribute $0.25 per month to the Sun Club on your behalf. For more information, please visit gmsunclub.com.